Customer Testimonials

Started a new business in Mineola and Broad Street was my first and most important call! I have dealt with startup loans with other banks that were a complete nightmare. Robin really made everything a breeze and was there for me every step of the way. Customer for life!! – Coye H.

Really love banking with Broadstreet Bank! They have all the advantages and services of a big bank, but the attention and personal service you expect from a smaller bank. Whenever I have a question, I can just call my local branch and speak to a representative with no wait time and resolve my issue within a matter of minutes. Their entire staff is so friendly and knowledgeable, especially Daisy and Hailey. If you are thinking of changing banks, I would highly recommend them. – Ryan B.

I have been baking at Broadstreet for a number of years, and I almost always make a point to go inside to conduct my banking. Rachael is a ray of sunshine! I try to always go to her window, but even if I'm directed to another teller, she is quick to greet me with a smile. She sets such an inviting and friendly tone in the lobby. Top notch service as well. – Allison U.

We have been with Broadstreet Bank for many years now and have always been treated exceptionally well! The sweet ladies at the drive thru at the Mineola branch ALWAYS make our day better! They are always there to greet us with a smile and make us smile as well! The new teller Alisha is following right in their footsteps! She always takes care of us in a professional and friendly manner! – Tracey C.

Tiara has such a welcoming smile that instantly puts you at ease! Her warm personality and friendly demeanor made my banking experience so much more enjoyable. She took the time to answer all my questions and ensured I felt comfortable with the process. I truly appreciate her exceptional service. – Cetara C.

We love our hometown bank. Brooke in Edgewood has always been professional and helpful and goes above and beyond to help us when we need it. We are longtime customers and will bank here for the rest of our lives. Excellent customer service and a top-notch team!! – Roxanne K.

The leadership and staff at Broadstreet Bank Edgewood are consistently professional and efficient. They always offer prompt and helpful service, making each visit a positive experience. The team’s commitment to customer satisfaction is commendable. Anytime I have a question they are all eager to assist. Such a friendly, helpful and knowledgeable staff who make the banking experience pleasant and easy. – Tim W.

The personalized service we have received from Broadstreet Bank in Edgewood has been outstanding. Brooke and her team bring customer service up to a new level. Several times I have had questions regarding my account, nothing the bank has done, and they have researched and patiently guided me through the steps I needed to take. If you don’t bank here, you should! – Kristin P.

I want to thank all the tellers and the leadership of Broadstreet Bank- Edgewood for the awesome job they always do for my family and other customers. Their kind, courteous, “service with a smile” is such a great experience. I so appreciate Brooke, the branch manager and all of the associates, Ashland, Donna, Miranda & Christy for their dedication to their job! Y’all are the BEST!!– Bro. Dennis Erwin

Researched local banks that offered student checking and Broadstreet provided! Brooke was very helpful and customer focused while helping my teen and I set up an account. The other staff was very kind and the bank was clean and well kept. – Sheila R.

Me and my mom started my first student banking account at this bank today, everyone was so friendly and understanding. Also, I really liked that nobody was rushing us and we moved at the same pace! I did not get the sweet lady’s name who worked with me today, but I wish I did she was so friendly and fun! – Chevie W.

Broadstreet Bank in Grand Saline has always be filled with an incredible staff who is caring, professional and prompt to assist when needed. Even if I call them, they are quick to provide me a prompt resolution and are beyond helpful. My parents also bank with them and go to the bank each week for their needs and love it! They truly are the best bank! Although I no longer live in GS, I still bank with them and they will continue to have my business! – Justice M.

I love this bank and the individuals that work at this location. Great smiles with wonderful customer service. Whenever there is a question, concern, or an issue; they are always there and willing to help. Switching to this bank from a big corporation bank was the best decision every made. If you are looking for a new bank, I recommend this one! Give them a call! – James F.

I had such a great experience at Broadstreet Bank! The customer service team was incredibly friendly, patient, and knowledgeable. They took the time to answer all my questions and made everything easy to understand. It’s rare to find a bank that truly cares about their customers and really goes above & beyond. I highly recommend! – Monica T.

We have been with Broadstreet Bank about 30+ years when it was Mineola Federal in the Grand Saline Branch. They have always been our bank of choice. The Employees have always been very helpful, nice & have always taken care of our business in a great way!!! Thank you for taking care of our banking needs!!! – Debbie M.

The women who work at the BSB in Brookshire’s truly go above and beyond. Their professionalism and genuine kindness to customers do not go unnoticed! They consistently create a welcoming and positive experience for customers, and their dedication is deeply appreciated. – Cynthia G.

I can’t say enough great things about this group of ladies. They are always upbeat and positive and make me feel welcome every time I come in. They are very familiar with their customers and call them by name. They are professional and polite. – Chad M.

By far the nicest, most respectful, and professional bank I’ve ever been to! The awesome ladies that work here go above and beyond for their customers! – Carrie N.

We have been customers here for many years. We love the staff at the Lindale Branch. They are always friendly, helpful, and positive. We look forward to seeing who we have wait on us when we get there. The bank is great; the staff is even better! – Robby H.

I went up there to create two checking accounts, and I got blessed with Nita helping me. She was awesome and very helpful. We vibed together and shared smiles with a lot of laughter. Everybody up there definitely made me feel warm, welcome, and appreciated. Nita made opening checking accounts an absolute breeze and easy to understand what type of checking account I’ll have. Thanks ladies! – Lulu F.

I’ve had a great experience with Broadstreet Bank! The staff is always friendly, professional, and quick to help with any questions. I appreciate the convenient online banking features and the personal touch you get when you walk into a branch. Special thanks to Erika Purdy for going above and beyond. Highly recommend this bank to anyone looking for reliable service and support. – Destiney O.

We are new to Lindale, Texas. Came to open an account at Broadstreet Bank and were blessed enough by meeting Mrs. Dawnita. She was extremely helpful. She took her time with us and made us feel like a part of the family. We highly recommend Broadstreet Bank and especially Mrs. Dawnita. Thank God for people that care! – Rody F.C.

Went to open an account for my daughter and let me tell you, staff is super friendly! They receive you with such a positive attitude! They have a way of making you feel like family once you walk in and out the door! A huge shout out to Nita and Kaylee! These ladies are the reason why we felt so welcomed and helped us through the whole process. Thank you Broadstreet Bank in Lindale and to all the great employees in the Lindale Branch! – Aurora A.

I had a fantastic experience opening a new account at Broadstreet Bank in Tyler. From the moment I walked in, the staff was welcoming, knowledgeable, and incredibly helpful. They took the time to explain all my options clearly, answered every question with patience, and made the entire process quick and easy. I felt valued as a customer right from the start. The environment was clean and professional, and I appreciated how straightforward everything was. Highly recommend this bank to anyone looking for excellent service and a trustworthy financial partner! – Braden B.

A true powerhouse at Broadstreet Bank! If I could give more than five stars, I would! Cindy McCall is an absolute force of nature when it comes to business development and treasury management. As the go-to person at all six Broad Street Bank locations, her energy, knowledge, and dedication are unmatched.

Working with Cindy has been an incredible experience from start to finish. Her professionalism, insight, and genuine care for her clients make her the best in the business - hands down. I honestly can’t say a single bad thing about her. She’s sharp, personable, and 100% committed to helping your business thrive.

I can’t wait to do more business with her, and I strongly advise anyone and everyone looking for financial guidance or support to connect with Cindy. She’s the best thing to happen to Broad Street Bank—and to anyone lucky enough to work with her! – Todd L.

As soon as I walked into the Broadstreet Bank in Tyler, I was greeted by smiling staff members who were eager to help. The atmosphere was so lively and filled with positive energy! Ms. Yesika Lugo, the Branch President, even stepped out of her office to say hello and share information about their new loan options, like the ITIN loans. I was really excited to find out that they offer bilingual services, and I’ve already recommended them to others! – Paula J. 

I absolutely love this bank. The atmosphere is wonderful and the staff is a delight and very helpful. If you are in the area, this is the place to get banking done. – Joseph L.

I’ve been banking here since I was 16, I’m almost 21 now and have never thought about leaving this bank. The workers are the sweetest people, always have a smile on their face, and have grown to know me personally. If that doesn’t scream great customer service I don’t know what does. I love my bank! – Jayla W.

I’ve had a great experience with Broadstreet Bank in Winnsboro, Texas. The staff is incredibly friendly and always willing to help with any questions I have. They make banking easy and stress-free, and I really appreciate their welcoming atmosphere. – Luis F.

Customer service is great!! These girls are very welcoming and always help when I need it!! BEST BANK IN WINNSBORO!! – Cortney F.

Everyone is so friendly and helpful, and the coffee is always awesome! Brightens my day! – Brian F.